How can I resolve issues with 3D Secure user authentication during the credit card payment process?
We recommend the following steps for troubleshooting:
- Disable pop-up blockers
The 3D Secure screen is a pop-up; ensure your browser is not blocking it. - Clear browser data
Clear your browser's cache and cookies to remove old data that may hinder loading. - Use incognito/private mode
This bypasses saved data/extensions that might cause conflicts. - Try another browser or device
Switch from desktop to a mobile browser, or try Chrome, Firefox, or Edge. - Check network
A stable internet connection is required.
If issues persist, contact your bank/credit card provider to verify if they are blocking the transaction or if your card requires 3D Secure activation.
